  Source Technical Services has its own in-house maintenance and technical support facility, known as Source Technical Services
As a Source Technical Services customer, you will receive top quality customer service.
You will receive a call to ensure you are happy with your new equipment and that it is performing correctly and meeting your needs.
Source Technical Services will be in contact with you from time to time to ensure you are satisfied with the ongoing service from our team and if you're agreeable, to keep you abreast of the latest technology developments.
One Source for support
Source Technical Services customers hail from a broad spectrum of industry and public sectors and yet are united in their praise of the caring and helpful attitude of the staff at Source Technical Services.
Source Technical Services assists its customers in a consultative role to make strategic decisions about the direction of their business and the integration of new technology into their infrastructure.
With such a broad array of IT product available in the marketplace today, some organisations find it useful to utilise an industry expert from Source Technical Services to help them make the right choice about the IT products and services they purchase.
As an independent consultancy for the major manufacturers' networking and computer hardware Source Technical Services can offer unbiased advice in order to futureproof customer technology investment.
Once a system or product has been selected and installed, Source Technical Services's role becomes one of support and training. Directly after an installation Source Technical Services takes its role as trainer very seriously.
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Without the knowledge of the product purchased and information on getting the very best from the technology itself, there is little point in investing at all.
When customers are happy with the operation of their new systems, Source Technical Services's role changes once again. Now it's a post-sales support role that the company fulfils.
Source Technical Services can be at the end of a phone at a touch of a button if your equipment or system isn't performing the way customers need it to.
Source Technical Services is a company that looks after its customers for life.
Warranty
All the hardware we supply is covered by our full warranty.
Wherever you are in the UK, we can also cover your existing equipment with fast, reliable on-site or return-to-base maintenance contracts and computer repair services.
While your machine's out of action, we can even provide you with loan equipment to keep you up and running with no loss of productivity.
Maintenance
A regular maintenance routine for your IT equipment is essential to ensure it continues to function correctly.
Maintenance schedules required by different technology products vary dependent on how the product is used, its location within your organisation and the use the product gets each day.
When purchasing new equipment it's important to consider just how essential the equipment is to your working day and the impact of being without it for any period of time.
Source Technical Services is able to offer a maintenance programme for all the IT equipment it supplies and installs.
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For example, if Source Technical Services has supplied your organisation with an interactive whiteboard, an LCD projector and a series of notebook computers, a planned maintenance visit at planned intervals throughout the year, booked at times to suit your organisation, will ensure all your equipment is checked for safety and performance, so you continue to get the most from your investment.
Source Technical Services is also aware that from time to time technology products do stop working, and it's our aim to get you back up and running just as quickly as possible.
In these instances Source Technical Services offers a 24 hour response on all equipment we supply, so next day you will have a trained engineer visit to rectify the fault as quickly as possible.
Third party maintenance
Source Technical Services has a dedicated repair facility
at its headquarters where their trained engineers are able to maintain, service
repair, upgrade or troubleshoot a whole range of computer and network hardware.
Source Technical Services offers maintenance services for most major brands of computer, server, printer, fax machine (plain and direct thermal types), scanner and networking devices.
Annual maintenance contracts are also available to ensure your establishment is never without the technology on which you rely.
Contracts can be either return-to-base (equipment is returned
to Source Technical Service's repair facility for diagnosis and repair) or
on-site (where an engineer visits you to repair or maintain your equipment).
For a competitive quotation to cover your organisation's computer technology please call 0845 130 0008. |
